HomeTips & GuidesWhen to Call 911

When to Call 9-1-1

Reasons to call 911

  • Any immediate danger to life, limb, or property.
  • An injury requiring immediate medical attention
  • A fire
  • Any crime in progress
  • A serious traffic accident

When to call other numbers

  • A crime not occurring now
  • Nuisance burning
  • Noise
  • Calls for police and fire information
  • Information on weather conditions, power outages, directions.

Call 911

  • Your neighbor's house is on fire.
  • A violent dog has attacked a person.
  • The neighbors are playing with guns.
  • A driver is dangerously swerving on the road.

Call Non-Emergency Line

  • Your neighbor is burning leaves or backyard debris.
  • A dog is running loose.
  • The neighbors are playing their music too loudly.

When Calling

  • Give all the information.
  • Speak clearly
  • State which emergency service is needed (fire, police, EMS)
  • State your exact address.
  • Stay on the line until your operator tells you to disconnect. Even if you can not speak.
  • Stay calm
  • After dialing, leave the phone hanging or make some sort of noise to let the call taker know there is an emergency.
  • Your address will appear on their screen when calling from a 'land line' (a phone line, hard-wired at a business or residence).

Dialing on a cellular phone

  • If inside the vehicle, pull off to the side of the road.
  • Be aware that cellular calls may not always be routed to the nearest 911 center.
  • Tell the dispatcher your location, since such phones may not have address information.
  • Look for landmarks.
  • Stay on the phone until the call taker tells you to disconnect.


  • Make sure your address is visible on the outside of your house for emergency services to find it.
  • Teach your children about dialing 911.
  • Write your address out in large print and keep it near your phone. Even if you know your address perfectly, children, babysitters, or guests may not.
  • Keep the phone at an easy to reach level for kids, like on a coffee table rather than high on a wall.
  • Remember that cordless phones allow mobility.
  • Keep cellular phones locked while driving as the '9' key can be easily accidentally pressed and ring in false calls.

Hawkins County Sheriff Office
117 Justice Center Drive
Rogersville, TN  37857
Phone 1: 423-272-4848
Phone 2: 423-272-0229
Fax:        423-272-7019

Administrative Offices       8:00 a.m. - 4:00 p.m.  M-F
Deputies and Corrections Officers on duty 24 hours.

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